About

FAQ

• Where is the store based?

  Richmond, VA

• How long will it take to receive my order?

  Order Processing: Orders are processed twice a day (10 am & 10 pm EST) the time your order is received by me determines its processing date. Orders received by 10 am EST are processed the next day (this includes packaging & shipping). Orders received by 10 pm EST are processed 2 days after that date. For an order to be processed payment must be complete.

  Shipping & Handling for items that are already made and in stock in the store: All orders are shipped via Priority Mail with the USPS. For domestic shipping this allows your package to arrive within 2-3 business shipping days (Monday-Saturday). For international shipping, estimated delivery is between 6-10 business shipping days. Delays may occur around holidays, I will inform you of shipping date and an estimate of when to expect your item. Delivery confirmation and tracking available on all orders automatically. Large orders/items that do not fit within the flat rate boxes used for Priority Mail may be shipped at another rate for lower shipping fees and a slightly longer shipping time.

  Shipping & Handling for custom and made to order items: Additional time will be required to make the item(s), I will discuss this with you during the order process. Shipping times are the same as currently made stock in store (see above).

  Whilst this is a rareity, there are times where I may not be able to get your order shipped out within the proscribed 3 day period. Should this be the case I will notify you immediately via the email provided on your invoice.

  Should you need an order shipped by a certain date, please include this in your "Note" to seller during the checkout process. In the event I cannot meet this request I will inform you immediately.

  Due to the variety of items that I sell all shipping rates are rough estimates of cost. When more than one item is purchased it is not uncommon for me to be able to combine the shipping at a lower rate than projected. When there are overages in the shipping of more than 1.00 USD the overage will be returned to the Paypal account used to pay for the item. This "refund" will be placed as a "Personal" transaction between myself and you so that no extra fees are incurred. Note: some items must be packaged separately and cannot be discounted because of separate packaging, in the case of the former you will be notified however.

  All emails come from: Aradia Goseling.
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• Holiday Shipping (Updated Annually)

  As the holidays approach buying handmade is always an interest. To better assist you in receiving your order by Christmas I have the following guidelines set up:

  *All International Orders must be received by 10 PM EST on 11/29 to be shipped by 12/3 (the last shipping day for Priority Mail internationally.)

  *All Domestic Orders must be received by 10 PM EST on 12/19 to be shipped by 12/21 (the last shipping day for Priority Mail in the US.)

  This information is subject to change annually. A note: I cannot be held responsible for any delays that may occur due to processing orders through customs or any unforeseen delivery delays due to the postal service.
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• Do you accept orders placed outside of the US?

  I most certainly do! Orders placed to be delivered to a country outside of the United States will incur higher shipping charges due to the packaging I use (Flat Rate Priority Mail containers). As opposed to the 2-3 shipping days for domestic delivery, international mail is 6-10 days. Some items may not be available to be shipped to certain countries. I will make every effort to ensure that your order can be placed, however I cannot be held responsible for any delays or problems with customs.
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• What is your hold/reserved item policy?

  Due to the nature of my work, one of a kind, I do not accept holds. The best way to make sure that you get the item you are wanting is to make your order or place a custom order.
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• Can I get a custom order?

  Absolutely yes! I strive to work with you to create something just for you in the size, color, shape, etc that you're looking for among my offerings! By and far custom orders are my favorite thing to do!

  How it works: Now as I am unsure of how much experience you have dealing with artists/crafters and requesting a custom order I want you to know where I stand on them and what my "take" is on the subject!

  Some items you will notice have a note in the description specifying that they have "custom colors available". While most anything in my store can be "tweaked" these are among the simplest to reproduce with modifications (mostly color oriented ones.) Be sure to note the color cards, if attached in the picture collection, for these items as they will reflect what colors are available! Color availability may affect production time! Important note: color availability is entirely dependent on the local retailers & online manufacturers. Regrettably some materials are discontinued from time to time without warning. While I will strive to procure the exact materials you are requesting in this event it is out of my hands. I do not keep certain materials in stock - color cards represent options that may be available.

  Customization of a piece, depending on what precisely it is, can be either a difficult or very simple task. When dealing with the former I ask your patience and assure you I will be with you every step of the way both in design and production to keep you posted and let you know exactly what is going on. That being said, there are some mediums that have very specific limitations to them and to re-create certain affects is not always possible in the way a customer, or even the designer, may originally "see it". I assure you every effort will be made to produce the product we - you the consumer & I the artist - have in mind. But know that some things may have to be changed to get the overall picture. Before embarking on any custom order (to include actual designing as well as purchasing of materials/tools) I will "sit down" with you and work out what you're looking for, my suggestions to achieving this, and any other details that need to initially be worked out. After our initial "design consultation" I will work out prospective pricing to match any details or modifications that have been made (if said product is based on an existing one) or just the general cost considering materials. An important note: I do not begin custom orders without a deposit payment first! Deposit payment is at minimum the cost of materials or a percentage of the final price, if one is available. This is because 99.9% of the time I will not have the particular materials in stock to make the item and will need to purchase them. That being said, there may be a large difference in the cost of a similar item that is pre-fabricated due to how I must obtain the materials (going through different means such as online, or different suppliers). For some custom orders I will allow the payment broken down into an initial deposit and smaller payments (of at least 25.00 USD). This reflects a piece that may be heavily modified from another idea, but not yet tested. The initial quote will be of the deposit, which is non-refundable, but only reflects a portion of the final price. The deposit will be deducted from the final price and you will pay the difference. In the event that the "test" is done and you do not wish to continue with the purchase you are free to cancel the order at that time. However, you will not receive your deposit back. This is because the supplies have been purchased, and partially used or opened and I cannot return them.

  The next important part of the "custom order" equation is production of your item. Depending on the type of craft used this can take a day to several weeks. You will be immediately informed as part of our "design consultation" how long you can expect your item to take to be made, as well as during the process if there are any delays and the exact progress of your piece. Most items can be made in one to two weeks.

  Finally there is the shipping of your order. In the event that you have ordered several things that are pre-fabricated as well as requesting a custom item I will work out with you how you want everything shipped. If you wish it altogether I will make a special listing that will reflect the actual shipping, versus an estimate, of all of your items together. In the event that you have your items shipped separately I will again research the exact price of your custom item's shipping needs and create a special listing for you.

  Custom orders must be paid for in full before production will start. When a deposit is arranged, it will only ensure the purchase of materials.
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• Do you handle wholesale orders?

  No. My products are largely one of a kind and cannot (and will not) be reproduced. They are also not made for re-sale.
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• How do I care for what I ordered?

  Any relevant care instructions will be included with your order. They will be in the form of a note. If you have any questions about these instructions or for some reason did not receive any please contact me and I will correct the issue and clarify any questions!
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• Why does the price between two similar items differ so much?

  My pricing reflects the cost of materials and additional fees that are incurred in the running of my websites. The cost is the factor that will cause the most variance in product prices. For some of my items wholesale ordering is available for the supplies. For others I must go to retail vendors. The difference between a wholesale and retail vendor can easily be three times the difference and a variance in the amount (you pay less per unit for wholesale but you must order a specific amount to qualify or there may be only one quantity available). When supplies must be ordered online shipping costs I incur are also a factor, however I always do my best to make items available without this extra by shopping locally.
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• How do I pay for my order? Is it secure?

  The Storenvy checkout process uses PayPal, one of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as PayPal.com. Before entering any personal credit card information, you will be transferred to PayPal's secure servers. PayPal accepts Visa, Mastercard, Discover, American Express and Diners Club. You may also make payments using your bank account, but this may delay your order.
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• Can I leave feedback? How and where?

  I love feedback, so if you have anything you would like to share with me about my products, your ordering and shipping experience, my customer service, or anything else please use my Contact Form! I take all communications very seriously and will give each the time it deserves!

  I also encourage you to submit a review so that I can share it on my website!

  If you visit a product's page you can also leave me a comment there as well!
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• What about about allergies to smoke or pets?

  My work space is in a smoke-free, pet friendly environment. I do double check everything to ensure there is no animal hair included in your order and I do not allow my pets directly into my work space.
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• What is Storenvy?

  This store is powered by Storenvy, an online store system and marketplace for people like bands, clothing companies, record labels, artists, nonprofits and everyone else who has ever needed an online store. Shoppers can purchase items from multiple stores from all over the world and check out in one step.
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• Allergy Disclaimer

  In purchasing any of my products you hold me, Aradia Goseling & Aradia's Hand, blameless for any injury or illness you incur while using my products. I am not responsible for any adverse reaction you may suffer during the use of ,u products. Should you suffer any adverse reactions, please discontinue use immediately and consult your physician. While I hope you can safely enjoy my products I simply cannot know all allergies you may or may not have, particularly if it is something you did not know about yourself. It is your responsibility to check the contents and/or materials of a product before using. To decrease any problems all of my product contents are clearly marked in their listings and on the back of the product or in the care instructions tag, so read before opening! Should you realize that a product is not appropriate for your use you may return the unopened product for a full refund. In the event that you developed an issue after using the product or opening it we will issue a partial refund of 75% of the original cost (not including tax or shipping).
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• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.